Saturday, 14 June 2014
Windows Error Reporting
What
this feature does
Windows Error Reporting helps Microsoft
and Microsoft partners diagnose problems in the software you use and provide
solutions. Not all problems have solutions, but when solutions are available,
they’re offered as steps to solve a problem you’ve reported or as updates to
install. To help prevent problems and make software more reliable, some
solutions are also included in service packs and future versions of the
software.
Information
collected, processed, or transmitted
Many software products are designed to
work with Windows Error Reporting. If a problem occurs in one of these
products, you might be asked if you want to report it.
Windows Error Reporting collects
information that is useful for diagnosing and solving a problem that has
occurred, such as where the problem happened in the software or hardware, the
type or severity of the problem, files that help describe the problem, basic
software and hardware information, or possible software performance and
compatibility problems. If you use Windows to host virtual machines, error
reports sent to Microsoft might include information about virtual machines.
Windows Error Reporting also collects
information about apps, drivers, and devices to help Microsoft understand and
improve app and device compatibility. Information about an app might include
the name of the app’s executable files. Information about devices and drivers
might include the names of devices you’ve installed on your PC and the
executable files associated with those devices’ drivers. Information about the
company that published an app or driver might be collected.
If you choose to turn on automatic
reporting while setting up Windows, the reporting service will automatically send
basic information about where problems occur. In some cases, the reporting
service will automatically send additional information to help diagnose the
problem, such as a partial snapshot of PC memory. Some error reports might
unintentionally contain personal information. For example, a report that
contains a snapshot of PC memory might include your name, part of a document
you were working on, or data that you recently submitted to a website.
To help diagnose certain types of
problems, Windows Error Reporting might create a report containing extra
information, such as log files. Before sending a report containing this
additional information, Windows will ask if you want to send the report, even
if you’ve turned on automatic reporting.
After you send a report, the reporting
service might ask you for more info about the problem that occurred. If you
choose to provide your phone number or email address in this information, your
error report will be personally identifiable. Microsoft might contact you to
request additional information to help solve the problem you reported.
Windows Error Reporting randomly
generates a number called a globally unique identifier (GUID) that is sent to
Microsoft with every error report. The GUID lets us determine which data is
sent from a particular computer over time. The GUID doesn’t contain any
personal information.
To help protect your privacy, the
information is sent encrypted via SSL.
Use
of information
Microsoft uses information about errors
and problems reported by Windows users to improve Microsoft products and
services, as well as third-party software and hardware designed for use with
these products and services. We use the GUID to determine how widespread the
feedback we receive is and how to prioritize it. For example, the GUID allows
Microsoft to distinguish between one customer experiencing a problem one
hundred times and one hundred customers experiencing the same problem once.
Microsoft employees, contractors,
vendors, and partners might be provided access to relevant portions of the information
collected, but they’re only permitted to use the information to repair or
improve Microsoft products and services, or third-party software and hardware
designed for use with Microsoft products and services. If an error report
contains personal information, Microsoft doesn’t use the information to
identify, contact, or target advertising to you. However, if you choose to
provide contact information as described above, we may use this information to
contact you.
Choice
and control
If you choose express settings while
setting up Windows, Windows Error Reporting will automatically send basic
reports to check for solutions to problems online. If you choose to customize
settings, you can control Windows Error Reporting by selecting Use Windows Error Reporting to check online
for solutions to problems under Check
online for solutions. After setting up Windows, you can change this setting
in Action Center in Control Panel.
For more info, see the Microsoft Error
Reporting Service privacy statement at:
http://go.microsoft.com/fwlink/?LinkId=50163
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