Saturday, 14 June 2014
Define customer satisfaction?
Customer satisfaction
is not an objective statistics but more of a feeling or attitude. If a customer
is happy with a product or a service it has hired or purchase they will pay
their bills promptly, which greatly improves cash flow-the lifeblood of any
organization. Customers that are satisfied will increase in number, buy more,
and buy more frequently.
How would you define quality with respect to
customer satisfaction process? Many
companies approach customer satisfaction in a narrow way by confining quality
considerations to the product alone. Whereas, service connected with the product
are frequently over looked, such as
packaging, timely and accurate shipping and ability to meet deadline matters.
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